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-At Innocent Michael Network, Inc., we are committed to ensuring your satisfaction with every purchase. We understand that sometimes things don't go as planned, and we're here to help. Our refund policy for our dropshipping store is as follows:
+=Return & Refund Policy=
-# Eligibility for Refunds: You are eligible for a refund within 14 days of receiving your order. To qualify for a refund, the product must be in its original, unused condition, with all tags, packaging, and accessories intact. Please note that due to the nature of dropshipping, the return window may be shorter than for traditional retail.
+At '''Innocent Michael Online Store''', a division of Innocent Michael Network Inc., we are committed to ensuring your satisfaction with every purchase. This policy outlines our process for returns, refunds, and exchanges in accordance with industry best practices.
-# Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to digital products, personalized items, and perishable goods. Please review the product description carefully before making a purchase.
-# How to Request a Refund: To initiate a refund, please contact our customer service team, Provide your order number, the reason for the refund request, and any relevant photos or documentation. Our team will review your request and guide you through the next steps.
-# Return Shipping: For physical products, you may be responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item. Once we receive and inspect the returned item, we will process your refund.
-# Refund Processing: Refunds will be processed back to the original payment method within 15–20 business days after we receive the returned item and confirm its condition. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
-# Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
-# Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at [customer service email or phone number]. We will work with you to resolve the issue promptly, either by replacing the item or processing a refund.
-We value your business and are here to provide you with the best shopping experience. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.
+==Return Window==
+You may request a return within '''30 days''' of your purchase date. After this period, we regret that we are unable to offer a refund or exchange.
+==Eligibility Criteria==
+To qualify for a return:
+*Items must be unused, undamaged, and in the same condition as received
+*Items must be returned in the original packaging
+*A receipt or valid proof of purchase is required
+Please note: Do not return items directly to the manufacturer.
+==Non-Returnable Items==
+The following categories are '''not eligible''' for return or refund:
+*Perishable goods (e.g., food, flowers, newspapers, magazines)
+*Intimate or sanitary products
+*Hazardous materials or flammable liquids/gases
+*Gift cards
+*Digital/downloadable software products
+*Personal care or health items (where applicable)
+==Partial Refunds==
+Partial refunds may be granted under the following circumstances:
+*Books or media products with clear signs of use
+*Opened or unsealed digital media (e.g., software, CDs, DVDs)
+*Items not returned in their original condition or packaging
+*Returns received after the 30-day window
+==Refund Process==
+Upon receiving and inspecting your return, we will notify you by email. If your return is approved, your refund will be processed and automatically applied to your original payment method within a reasonable time frame (typically 5–10 business days).
+===Late or Missing Refunds===
+If you haven’t received your refund:
+#Re-check your bank account
+#Contact your credit card provider
+#Consult your bank for potential processing delays
+If the issue persists, please contact us directly at: '''[email protected]'''
+==Sale Items==
+Only regular-priced items are eligible for refunds. Unfortunately, **sale or clearance items are final sale** and cannot be refunded.
+==Exchanges==
+We only replace items that are defective or damaged. If you need to request an exchange, contact our support team via email at: '''[email protected]''' and send the item to the address below:
+'''Innocent Michael Network Inc.'''
+Falstaff Avenue
+Toronto, ON, Canada
+Phone: +1 (437) 500-6309
+==Gifts==
+If the item was marked as a gift and shipped directly to you, a gift credit will be issued once the returned item is received. If the item was not marked as a gift, the refund will be processed to the original purchaser.
+==Shipping Returns==
+Please return your item to:
+'''Innocent Michael Network Inc.'''
+Falstaff Avenue
+Toronto, ON, Canada
+*Return shipping costs are the responsibility of the buyer.
+*Shipping fees are non-refundable.
+*If a refund is granted, the return shipping fee may be deducted from your refund total.
+For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returns without tracking information.
+==Support==
+If you have any questions or concerns regarding this policy, please contact our customer service team:
+*📧 Email: '''[email protected]'''
+*🌐 Website: '''[https://shop.innocentmichael.org shop.innocentmichael.org]'''
+We value your trust and aim to make your experience with Innocent Michael Shop smooth, secure, and professional.