At Innocent Michael Network, Inc., we are committed to ensuring your satisfaction with every purchase. We understand that sometimes things don't go as planned, and we're here to help. Our refund policy for our dropshipping store is as follows:
- Eligibility for Refunds: You are eligible for a refund within 14 days of receiving your order. To qualify for a refund, the product must be in its original, unused condition, with all tags, packaging, and accessories intact. Please note that due to the nature of dropshipping, the return window may be shorter than for traditional retail.
- Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to digital products, personalized items, and perishable goods. Please review the product description carefully before making a purchase.
- How to Request a Refund: To initiate a refund, please contact our customer service team, Provide your order number, the reason for the refund request, and any relevant photos or documentation. Our team will review your request and guide you through the next steps.
- Return Shipping: For physical products, you may be responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item. Once we receive and inspect the returned item, we will process your refund.
- Refund Processing: Refunds will be processed back to the original payment method within 15–20 business days after we receive the returned item and confirm its condition. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
- Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at [customer service email or phone number]. We will work with you to resolve the issue promptly, either by replacing the item or processing a refund.
We value your business and are here to provide you with the best shopping experience. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.