Refund policy
Return & Refund Policy
At Innocent Michael Online Store, a division of Innocent Michael Network Inc., we are committed to ensuring your satisfaction with every purchase. This policy outlines our process for returns, refunds, and exchanges in accordance with industry best practices.
Return Window
You may request a return within 30 days of your purchase date. After this period, we regret that we are unable to offer a refund or exchange.
Eligibility Criteria
To qualify for a return:
- Items must be unused, undamaged, and in the same condition as received
- Items must be returned in the original packaging
- A receipt or valid proof of purchase is required
Please note: Do not return items directly to the manufacturer.
Non-Returnable Items
The following categories are not eligible for return or refund:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
- Gift cards
- Digital/downloadable software products
- Personal care or health items (where applicable)
Partial Refunds
Partial refunds may be granted under the following circumstances:
- Books or media products with clear signs of use
- Opened or unsealed digital media (e.g., software, CDs, DVDs)
- Items not returned in their original condition or packaging
- Returns received after the 30-day window
Refund Process
Upon receiving and inspecting your return, we will notify you by email. If your return is approved, your refund will be processed and automatically applied to your original payment method within a reasonable time frame (typically 5–10 business days).
Late or Missing Refunds
If you haven’t received your refund:
- Re-check your bank account
- Contact your credit card provider
- Consult your bank for potential processing delays
If the issue persists, please contact us directly at: [email protected]
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, **sale or clearance items are final sale** and cannot be refunded.
Exchanges
We only replace items that are defective or damaged. If you need to request an exchange, contact our support team via email at: [email protected] and send the item to the address below:
Innocent Michael Network Inc.
40 Falstaff Avenue
Toronto, ON, Canada
Phone: +1 (437) 500-6309
Gifts
If the item was marked as a gift and shipped directly to you, a gift credit will be issued once the returned item is received. If the item was not marked as a gift, the refund will be processed to the original purchaser.
Shipping Returns
Please return your item to:
Innocent Michael Network Inc. 40 Falstaff Avenue Toronto, ON, Canada
- Return shipping costs are the responsibility of the buyer.
- Shipping fees are non-refundable.
- If a refund is granted, the return shipping fee may be deducted from your refund total.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returns without tracking information.
Support
If you have any questions or concerns regarding this policy, please contact our customer service team:
- 📧 Email: [email protected]
- 🌐 Website: shop.innocentmichael.org
We value your trust and aim to make your experience with Innocent Michael Shop smooth, secure, and professional.