Billing and Reminders Policy

Innocent Michael Network Inc. is committed to providing clear and timely communication regarding billing and service renewals. The following policy outlines our schedule for sending reminders, suspending services, and adding late fees for unpaid invoices.

Billing and Suspension

Suspend Days: If a service's payment is not received within 5 days after its due date, the account will be suspended.
Add Late Fee Days: A late fee will be added to the invoice if the payment is not received within 5 days after the due date.

Invoice and Payment Reminders

Invoice Unpaid Reminder: A reminder will be sent 7 days before the invoice due date.
First Overdue Reminder: The first overdue notice will be sent 1 day after the invoice due date.
Second Overdue Reminder: Currently disabled (0 days set).
Third Overdue Reminder: Currently disabled (0 days set).

Renewal Notices

First Renewal Notice: The first reminder for service renewal will be sent 30 days before the renewal date.
Second Renewal Notice: The second reminder will be sent 7 days before the renewal date.
Third Renewal Notice: The third reminder will be sent 3 days after the renewal date.

Payment Processing

Process Days Before Due: Payment will be attempted to be captured 5 days before the due payment date.

Termination Policy

Termination Days: If an account remains suspended due to non-payment, the account will be terminated 30 days after the due payment date.
Data Retention: Upon termination, all data associated with the account will be permanently deleted. We recommend users back up their data regularly to avoid loss.
Reactivation: If you wish to reactivate a terminated account, please contact our support team to discuss the possibility of restoration and any applicable fees.

For any questions or concerns regarding account termination or data retention, please contact our support team at +1 (437) 500-6309.